Remote Assistance
Troubleshoot Windows Remotely Over the Net Whether you're an IT pro or the go-to geek in your social circle, often the biggest hassle in fixing a computer problem is simply getting to the PC that needs help. Fortunately, Microsoft offers a few good Internet-based options that simplify the task of connecting to a troubled system . People who read this also read: With Remote Assistance , Remote Desktop Connection , and Problem Steps Recorder , you can control a remote PC as if you were sitting at the keyboard in front of it. Not only do these tools save you a drive, but they also help you avoid scenarios where you try to help out a friend who can't seem to use menus properly or identify settings and dialog messages accurately. Instead of guiding a clueless soul to Control Panel and beyond, you can drive the controls yourself and fix problems quickly. Remote Assistance Remote Assistance lets you provide safe ...